Chatbots are everywhere today - many tech experts believe that we have merely scratched the surface in this field - in fact, some are convinced that by 2020, 85% of customer interaction...

If you have been contemplating cloud adoption but putting it off for various reasons - security concerns, apprehensions about tangible benefits, and so on - you need to see who recently moved...

Your exciting new product or application functionality is taking longer than expected to hit the market. This is a cause for concern due to two main reasons; the demanding modern customer and...

Quality delivery comes with making quality assurance a priority. However, if you are undertaking manual processes to deal with the complexities of testing for quality, functionality, and bug fixes, your project may...

The modern customer is not easy to please. However, in a highly competitive market, offering a superior customer experience is of utmost importance. Superior customer experience, in turn, depends on the quality...

Given the demanding expectations of the present-day customer, the need for a seamless digital onboarding process, a simplified payment integration, and overall superior customer experience cannot be overstated. While responding promptly to...

Timely delivery of products and services is an important aspect of superior customer experience. Often, this is a big challenge for companies with small teams and limited skillsets within each team. Capacity...

In today’s competitive market, the right approach to customer acquisition and retention is through the delivery of superior customer experience - starting at the onboarding process. Merchant and client onboarding processes are...

Customer experience (CX) is defined by the Harvard Business Review as “the internal and subjective response customers have to any direct or indirect contact with a company.” “Contact”, in this context, may...