Introduction

With growth in business and a rising number of clients, streamlining processes by adopting a technology solution becomes the next logical step. But finding an off-the-shelf application to suit specific business processes is a common difficulty.

Clinic Z, a leading cardiology practice in India was at the same stage of its growth journey - over the years, the practice had built up a well-established reputation and developed a loyal patient base. This growth rendered their manual methods of record-keeping and scheduling process ineffective in dealing with the higher patient volumes. Although Clinic Z explored several SaaS options in the market, they were not fully satisfied with any of them.