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04
Case Study
Simplified Merchant On-boarding for a
leading global financial firm

PROJECT
CHALLENGES

Because of the rapid pace at which technology is progressing, there are times when older applications are simply unable to keep up, and may need to be retired. To continue to run business processes at maximum efficiency, it becomes imperative to embrace the change with more modern solutions.

Bank X is a global investment and financial services company with a comprehensive suite of financial products and insightful solutions to corporates, multinational companies, multilateral agencies, foreign government entities and financial institutions.

However, when their old legacy client application could no longer communicate with their payment processor because of its obsolete technology, Bank X faced challenges with merchant on-boarding.

PROJECT

Web Application for Finance Company

DELIVERABLES

  • Concept
  • User Flows
  • Site Map
  • Wireframe
  • Interactive Prototype
  • UI Design
  • UI Development
  • Database Design
  • App Integration

PLATFORM

Web

CLOUDNOW
EFFECTS

Here’s how CloudNow’s solutions benefited Bank X

%

Reduction in time taken
for Merchant On-boarding

%

Automation of
Processes

SOLUTION

OUT WITH THE OLD, IN
WITH THE NEW

The biggest concern of Bank X was that the FAT client application which was originally used for their merchant on-boarding process was no longer supported for updates by the software provider. The technology itself seemed obsolete due to the absence of periodic updates. What’s more, the FAT application no longer worked well with FirstData, their payment processor.

CloudNow derived an out-of-the box solution, to develop a cutting edge solution to the issue with an API-based approach as opposed to the conventional FAT approach taken by most solution providers in the market.

Technical and Business Expertise

APPLICATION
ARCHITECTURE

Technical and Business Expertise

AUTOMATION FOR
ACCELERATION

  • In addition to addressing the problem of incompatibility between the interacting applications, CloudNow also addressed the need to simplify the on-boarding process which used to take up a lot of time due to its complexity.
  • The existing process which demanded manual intervention at multiple points -- to validate identity, credit-worthiness, and verify data for underwriting while working with third party data platforms -- had to be completely revamped.
  • The CloudNow solution, by automating the process involving capturing of specific merchant business data, product selection and configuration, and signing of contracts, effectively reduced the complexity of the process and reduced the time taken at every step.
Technical and Business Expertise
Technical and Business Expertise

FUTURE-READY
SOLUTION

  • CloudNow identified and took into consideration the specific technical requirements needed to integrate with the payment processor. In line with these requirements, an entirely new workflow was developed using RESTful APIs.
  • The application was build on a microservice architecture, to ensure easy feature upgrades, seamless integrations and changes to meet new legal and statutory compliances as the needs of Bank X continue to evolve and change in the future.
  • After all, in the competitive world of finance and merchant services, efficiency at every stage of the process is critical to profitability.

TECHNOLOGY
& TOOLS

01
  • Front-End
  • Stack
  • Docker
02
  • Back-End
  • Stack
  • Docker
03
  • Database
  • Docker
04
  • Tools
  • eclipse
  • Docker
Square Group Square Group

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unique business processes efficiently?

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